A distressed Master KG recently wrote on social media that he was devastated to find the driver had turned off his phone after he realized he had forgotten his things in the taxi and tried to phone him.
Master KG said Bolt reached out to him but he wouldn’t be using the company’s services again.
Bolt country manager Gareth Taylor said: “On Monday, a Twitter user posted that he had left two mobile phones in a vehicle hailed via a ride-hailing platform.”
Bolt responded directly to his tweet, asking him to email the details of the trip to That initial tweet was followed by attempts to contact the rider telephonically, to get more information about his experience.
“He has not yet responded to these attempts to reach him but Bolt looks forward to engaging with him directly to find out more about what happened, said Master Kg